Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We package all our fantastic products in either white or brown boxes/bags and dispatch all orders via royalmail. If your order has been placed before 12 noon monday - friday, we aim to ship your product the same day as you ordered it. Our royal mail service takes between 3-4 working days and all orders are tracked.
- Privacy & Security
- Your privacy and security is really important to us. Our website is protected by daily virus and anit malware scans and is also protected with a 256 bit SSL (Safe Secure Location) certificate. We don not store any credit card details and all transactions are carried out via paypals secure payment gateways.
- Returns & Replacements
- We operate a no hassle return policy meaning that if you purchase something on our website or amazon site and are not 100% happy with your purchase, we will refund your money once the product has been returned to us (minus any delivery costs). You have the right to cancel any order with us up to 7 days after placing your order in accordance with the long distance selling act.
- If you receive your product and it is found to be faulty or damaged, simply give us a call or contact us via our contact us forum and we will give you the address to where it must be returned. Please do not return items to us without informing us of the return.
- Ordering
- Ordering on our website couldnt be any simpler. All our products are shown inclusive of VAT chaged at 20% of the order total. Simply add your desired product to your basket and click checkout. Fill in all your details and pay via our secure Paypal Page.
- Payment, Pricing & Promotions
- Prices and promotions are subject to change at any given time without prior warning or notice. If you feel you have unfairly missed a promotion or discount, then please get in touch with us where we will be happy to assist you further.
- Viewing Orders
- All Sucessful orders are available to view in your Gripeeze account. Simply click my account at the top of our website and login with the details you provided when you purchased your products. Once logged in you will be able to view all of your orders plus see up to date informaton about the status of your order.
- Updating Account Information
- To update any of your account information click my account at the top of our website, login with your credentials and update your name, address, phone number or passwords in your online account.
Address: Unit 3 Sunset Business Centre Waterloo Road Widnes Cheshire WA8 0QR
Sales: 08432 898 612
General: (0151) 728 3122
Email: mail@gripeeze.com
